Time-tested consulting services for regulated companies, critical infrastructure operators, and financial service providers.
Design, implementation, and optimization of complete ITSM process landscapes according to ITIL® 4 / v3 / ISO 20000. Introduction and configuration of ITSM platforms (ServiceNow, TOPdesk, Jira Service Management, BMC Helix, Ivanti ITSM, IBM Maximo, SolarWinds Service Desk, IET ITSM). SLA/OLA design, KPI frameworks, CSI reporting, and target operating models.
Structured implementation of regulatory requirements (MaRisk, BAIT, VAIT, DORA, KWG, EBA, PCI-DSS) in operational IT structures. BaFin audit support, evidence management, and finding remediation. COBIT-based IT governance systems.
ISMS setup according to ISO/IEC 27 001:2022 as lead implementer. Network security governance (NSPM, firewall policy management). Gap analyses, risk assessments, and statement of applicability. GDPR impact assessments (DPIA) for AI systems.
Overall management of complex IT transformation programs and multi-project landscapes. Program governance frameworks, steering committees, executive reporting. Hybrid delivery (classic, agile, scaled according to SAFe®).
Design and management of RPA automation projects (UiPath, JobRouter). Workflow automation in ServiceNow, process digitization, and optimization of complex approval workflows. Monitoring and performance tracking of automated services.
Short-term assumption of critical IT leadership functions: compliance manager, audit office management, provider steering. ITSM architecture, bridge management in transformation phases – structured, action-oriented, effective immediately.
Branchen: Banks & Financial Service Providers (regulated / critical infrastructure), insurance, IT service providers, media, food industry.
Einsatzmodelle: Remote, hybrid, on-site nationwide. Full-time and part-time. Short-term and long-term projects.